
Primary owner
Name the person who is expected to receive the first contact.
Two user preferences make a better question. The responsible provider confirms who will call and when.


Name the person who is expected to receive the first contact.

Record a user preference without calling it an appointment.

Keep a second contact path visible if the first is unresolved.
Record preferences and named contacts, then ask the responsible provider to confirm the actual contact plan. No call, message or timing is verified here.
The receiving plan keeps declared facts, named owners, unknowns and stop states visible together.
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